Returns & Refund Policy

Effective Date: [Insert Date]

At Happy Interiors, we want you to be happy with your purchase. If something isn’t quite right, we’ll do our best to help.

Returns

You have the right to return eligible items within 14 days of receiving your order in accordance with UK consumer regulations.

To be eligible for a return:

• Items must be unused and in their original condition
• Items must be returned in the original packaging where possible
• Proof of purchase or order confirmation must be provided

Unfortunately, we cannot accept returns for:

• Made-to-order or personalised items
• Gift cards
• Clearance or sale items unless faulty
• Items damaged through misuse, wear and tear, or improper handling

How to Request a Return

To request a return, please contact us at:

Email: [Insert Email Address]

Please include:

• Your order number
• The item(s) you wish to return
• Reason for return
• Photos if the item is damaged or faulty

We will provide instructions for returning your item.

Faulty or Damaged Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photographs of the issue.

Where appropriate, we will offer:

• A replacement
• A repair
• A refund
• Store credit

We may ask for evidence before processing your claim.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to your original payment method within 5-10 working days.

Please note:

• Original shipping costs are non-refundable unless the item is faulty or incorrect
• Customers are responsible for return postage costs unless the item is faulty
• Your bank or card provider may take additional time to process the refund

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you would like an exchange, please contact us before returning the item.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return once opened or used.

Cancellations

Orders may only be cancelled before dispatch. Once dispatched, the standard returns process applies.

Contact Us

If you have any questions regarding returns or refunds, please contact:

Happy Interiors
Website: https://happyinteriors.store/
Email: enquiries@harpdesign.co.uk